Frequently Asked Questions
Customers who have a medical emergency may postpone service disconnection for up to 21 days. Your condition must be certified by a physician, public health, social services or law enforcement official which identifies the emergency condition or situation that exists in the home. Please fax, email, or bring the form to our office.
Medical Extention Form
In case of an emergency or to report an outage, you can call our 24 hour service line at 715-423-6310.
There is a budget program available for residential customers. The budget is based on the average usage at the property in the preceding 12 months. Call 715-423-6300 during our regular business hours to speak with a customer service representative.
We will make arrangements on past due balances. However if an arrangement is broken, you may not be eligible for another arrangement for the next 12 months.
We do take care of branches if they are interfering with the electric service line. If you are inquiring about a tree removal at your property near a service line, please contact our service department at 715-423-6310 and we can determine if the line should be dropped during the process.
You can contact our service department at 715-423-6310.
Below are two examples of a broken mast or service. If the service to your home is damaged, you will need to hire an electrician to repair it. Once repairs are made, please contact our service department at 715-423-6310 and we will re-attach the line.
Electric and water rates are set by the Public Service Commission of Wisconsin through a rate case in which the utility requests pricing to cover its costs of providing the service.