Emergency Service 24/7715.423.6310
Under Wisconsin Stat. § 196.03(3)(b), the municipality has chosen to have
the utility bill the retail general service customers for public fire protection
This service shall include the use of hydrants for fire protection
service only and such quantities of water as may be demanded for the purpose of
extinguishing fires within the service area. This service shall also include
water used for testing equipment and training personnel. For all other purposes,
the metered or other rates set forth, or as may be filed with the Public Service
Commission, shall apply.
Customers, who are provided service under Schedules Mg-1, Mgt-1, or Mz-1,
shall also be subject to the charges in this Schedule.
There are 5 categories: Residential, Commercial,
Industrial, Large Industrial, and Public
A late payment charge of 1% per month will be added to bills not paid within
20 days of issuance. This late payment charge will be applied only to the total
unpaid balance for utility service, including unpaid late payment charges. This
late payment charge is applicable to all customers. The utility customer may be
given a written notice that the bill is overdue no sooner than 20 days after the
bill is issued. Unless payment or satisfactory arrangement for payment is made
within the next 10 days, service may be disconnected pursuant to Wis. Adm. Code,
Chapter PSC 185.
Bills for special service or because of special conditions as approved by the
utility may be rendered weekly or monthly at the discretion of the utility.
Residential customers are customers that have water service provided for
residential or domestic purposes. Sales to multiple-dwelling buildings through a
single meter serving three or more family units are classified as commercial.
Commercial customers are business entities and institutions (except
governmental) that provide goods and services. Also Buildings of multiple
dwellings with three or more units served through a single water meter are
classified as commercial. Churches and parochial schools are not governmental
and are classified as commercial.
Industrial customers are defined as customers engaged in the manufacture or
production of goods that have an assessed infrastructure value less than
Large industrial customers are defined as customers engaged in the
manufacture or production of goods that have an assessed infrastructure value
more than $50,000,000.
Public authority customers are an agency of the local, state or federal
entity. Since public schools are governmental, they are classified as public
A complete set of Authorized Rates and Rules
is available at the Utility Office.